Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. An approver can only approve credit memo requests with the same reason code. The Sift Digital Trust & Safety Platform does what other fraud tools can’t, patented technology delivers. Try Shopify free for 3 days, no credit card required. Claim. Collected funds are not sufficient for payment of the debit entry. 3 is an updated version of legacy reason code 53, which was phased out under the Visa Claims Resolution initiative. Chargeback fees can start at US$25 and go up from there. R01 Insufficient Funds. P08 – Duplicate Charge. Submitted: The response has been sent and the issuer is. A02: No Valid Authorization. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Using the same link provided above, contact PayPal to report the scam. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. This typically. Timeframe: Under card network rules, a cardholder has up to 120 calendar days from the settlement date to initiate a chargeback (depending on the chargeback reason code). ACH return code R13 indicates the transaction includes an invalid ACH routing number. In the case of friendly fraud, that reason could be completely invalid and. The shorthand description is “Insufficient Reply. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. 4. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. A chargeback happens when a customer requests for a transaction to be reversed. ”. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. For example, 10. Motive: • Numeric value that represents an explanation of the Dispute than can be viewed on the . A01 | A02 | A08. During this process, the representative of the institution examines the reasons’ list. Updated the following columns - card type, response due date. A chargeback filed due to buyer’s remorse is a prime case. 4 Other Fraud Card Absent. Reference these when rebutting cardholder disputes at your small business. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Reason codes vary by card brand. The chargeback reason code. American Express Chargeback Reason Codes Fraud F10 Missing Imprint F14 Missing Signature F24 No Card Member Authorization F29 Card Not Present F30 EMV CounterfeitYour comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. This field allows for query by reason code ID which is a unique identifier of the reason. A retrieval request—sometimes called a “soft chargeback”—is a method of obtaining a copy of the paperwork to validate a transaction. Once filed, the merchant generally has 20. R13 Invalid ACH Routing Number ( formerly: RDFI Not Qualified to Participate ). The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. A reason code or a chargeback reason code is a string of symbols (numbers and letters). 3. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. Administrative returns (R02, R03, R04): 3%. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. What is Visa chargeback reason code 13. Documentation must be a direct result of cardholder communication. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Credit memo approval ranges cannot overlap for approval limits with the same reason code and currency. 101. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Available balance is not sufficient to cover the dollar amount of the debit entry. As a result, the bank’s routing numbers. 104. 0 to 5. Card Issuer. (Visa chargeback reason code 10. 10. It also regulates the way banks must respond to consumer complaints and sets limits on liability for lost or stolen debit cards. 4: Other Fraud – Card-Absent Environment. Under the legacy Visa Chargeback system, there are 22 chargeback reason codes (And remember, this is just for Visa. The chargeback system was designed as a last resort; only to be used in specific situations. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Retry the transaction. ECM monitors first presentment chargebacks regardless of reason code or transaction type. Read the Chargeback Advice letter carefully. This may be done by either the merchant or the issuing bank. 7: Defective goods and services: C32: RM: 13. 1=1010, 10. As a merchant, you face the brunt of chargeback losses. Other Fraud—Card Present Environment. F24* No Cardholder Authorization. Reason code encyclopedia Your comprehensive guide to reason codes, modifiers, time limits, and compelling evidence. The following is an inside and out diagram of reason codes for Visa, MasterCard, Discover & Amex alongside their depiction. If the customer’s story matches. 4 spec (Section 8. 1. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Valid values include: Cost Discrepancy. Solution. Check the chargeback reason code. Number two: Product Not Received chargebacks. Chargebacks were introduced as a form of consumer protection against. You can attempt to work with the customer on a resolution and potentially have the chargeback reversed. At Visa they used to receive reason code 98. MasterCard: Reason Code 4859 Services not rendered. The shorthand description is “Misrepresentation. The third digit indicates the specific reason within that category. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. Each card network maintains reason codes to cover all the disputes that qualify for. Each debit or credit transaction being returned is returned by the customer's financial institution. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Most chargebacks occur due to merchant error, true fraud and friendly fraud. ” This code indicates that the cardholder claims the merchant processed a recurring billing transaction after they had submitted a cancellation request or closed their account. This category of fraudulent chargeback is represented with the following reason codes: AMEX - C08 Goods/Services Not Received or Only Partially Received. The Visa Digital Goods Merchant Fraud Monitoring Program is effective as of April 1, 2023. If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account. If you fulfilled the cancellation request but the cardholder continued to use the services, provide documentation that proves the charge covers services used after the cancellation. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. To help you identify what happened, look up the code you received for the dispute below. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 2 EMV Liability Shift. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Chargeback. “It’s a lot tougher with Mastercard because they only use four main codes. To indicate the reason of the return, ACH provides a reason code that we return in the NOTIFICATION_OF_CHARGEBACK and CHARGEBACK webhooks, and in your Customer Area > Risk. A cardholder claims that they did not receive the service or merchandise they ordered. According to Nilson, 56% of global card transactions were done on Visa in 2015. 3: Goods or services were not as described: C31: RM: 13. P08 – Duplicate Charge. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. The list of chargeback reason codes in this article is organized by card brand and type of dispute. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. The system does not accept Blank as a value, even if it is defined in the UDC table. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. 3: Goods or services were not received: C08: RG: 4855: 13. If the merchant has a signature showing that the order was delivered, or evidence that the. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Solution. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Documentation must be a direct result of cardholder communication. Charge Amount Exceeds Authorization Amount. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 4 – Other Fraud – Card Absent. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. Card networks send these codes to merchants to indicate why a chargeback has been filed. The major card networks have unique reason code systems, and banks use separate tools. Moreover, there are other two categories to handle the Amex chargeback: inquiry and chargeback programs. Once you receive this notification, you have 11 days to submit a response. the date the customer received the merchandise or services (but not to exceed 540 days of the original transaction processing date) However, if the customer returned merchandise or. As such, it is limited to merchants in the following merchant category codes (MCCs): MCC 5735 — Record Stores. Not remembering the original purchase. Note. Valid values include: Cost Discrepancy. Fraud (10)& Authorization (11)This Return Reason Code is generally used on CIE transactions. There are a variety of issues that can serve as the root causes of a chargeback, ranging from fraud to improper card processing to dissatisfaction with the quality of the goods or services provided. MasterCard - 4855 Goods or Services Not Provided. Chargeback reason code 10. Once filed, the merchant generally has 20 days to respond to the chargeback. Reason Code 81: Fraud. AC01. 1About American Express chargeback reason codes. Further information at page PSR-564, 11. 2. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. Configure Claim Reasons to map to a Chargeback Reason in AR. Your firm needs to embrace a customer-centric approach focused on transparency and. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. Upfront Chargeback If we determine we have sufficient information to pursue a Chargeback, we may debit your account up front. Include any terms relevant to the transaction, including return, cancellation and. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. Additionally, Amex uses a fifth "Miscellaneous" category. There are over 80 unique return codes, and each one represents a different type of return. The terminal action codes are in Table 122 of the 4. The following is an inside and out diagram of reason codes for Visa, MasterCard, Discover & Amex alongside their depiction. 0 to 5. ’Shopify Payments Chargeback Reason Code #5: Product Not Delivered. A reason code is how banks categorize the reason for a chargeback. The network hasn't wholly disallowed some old codes. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. Visa - 13. Reason codes are important to help merchants address recurring. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. ACH Return Code R51 – Item Related to RCK Entry is Ineligible or RCK Entry is Improper. For example, the approval range for the primary approver JSMITH is from -200 USD to -100. Each card network maintains reason codes to cover all the disputes that qualify for. R13: No Reply: M01: Chargeback Authorization: M10: Vehicle Rental - Capital Damages: M49: Vehicle Rental - Theft or Loss of Use: FR2: Fraud Full Recourse Program: FR4:. Statistics from Juniper Research estimate that online sellers will have lost $130 billion to online fraud between 2018 and 2023. Many subscription payment disputes are made under code 13. The assigned chargeback reason code outlines why a customer submitted the dispute. Evidence for Dispute Responses When Under VFMP. Another downside is that chargebacks on annual subscriptions. This is not a complete list of ACH Return Codes—those related only to government payments, ATMs, ACH credits, paper check conversion, or inter-bank communications have been omitted. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Your account is debited for the ACH return. Below are some examples of more common reason codes. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Description. Overall returns (all codes): 15%. The third digit indicates the specific reason within that category. R13: No Reply: Inquiry/Miscellaneous: FR2: Fraud Full Recourse Program: Inquiry/Miscellaneous: FR4: Immediate Chargeback Program:. This list can provide you with a brief detail on the reasons for. With that said, you still need to understand the reason codes with any chargebacks from Amex. 2 Compliance CasesIn 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. A Charge is Disputed * We’ll work directly with the Card Member and try to resolve the case before reaching out to you. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. 6: Duplicate processing/Paid by other means. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. Additionally, one clearing transaction. Post Views: 841. 6 falls under the “Consumer Disputes” category. P03 – Credit Processed as Charge. A new 4 byte reason code will be used moving forward. Other Fraud—Card Absent Environment. 4 (Other Fraud - Card Absent Environment), which is under the fraud category. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. 1 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. EMV Liability Shift Counterfeit Fraud. Card Not Present. Credit not processed for cancelled or returned goods and services 2. There are several types of chargeback reason codes that can be used, including the following: 1. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Acquirer Use of Message Reason Code 7623. 0: Updated report version from 1. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. All ACH return reason codes consist of the letter “R” followed by two. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. Click “add filter”. Inform your acquirer of the date that the credit was issued. Reason codes. 7. The following chargeback reason codes are related to EMV: Visa: 10. Mastercard also considers some chargeback reason codes to be indisputable. Each reason code has its own set of regulations regarding: Proper and. Mastercard Chargeback Reason Code 71: Disputed Amount. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Visa chargeback reason code 13. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. Discover - RG Non-Receipt of Goods, Services, or Cash. These codes are established by the payment brands to categorize the incoming dispute requests by reason. S D D. R13: Invalid ACH routing number. 6? Chargeback reason code 13. C02 | C04 | C05 | C08 | C14 | C18 | C28 | C31. 1 falls under the “Consumer Disputes” category. American Express chargeback reason code C42. Fewer chargeback reason codes. Chapter 2 1. EMV Liability Shift Non-Counterfeit Fraud. Because of this, banks, merchants, and card networks often classify chargebacks into three distinct categories to determine how they should be approached. First, after a cardholder contacts the bank to inquire about a transaction, the bank uses VROL to pull detailed transaction information. If the available information indicates that the customer dispute is a valid one, American Express will automatically debit your merchant account for the amount of the disputed transaction and will send you a chargeback notification for you to review. For example, Mastercard has a code which indicates a ‘consumer dispute. for chargeback reason code 4863 (Cardholder Does Not Recognize). F10* Missing Imprint. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. 0 only applies to reason code 10. The customer regrets their purchase. Depending on the reason code, you can retry the transaction or take some other action. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. 7 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. 2. Once you hear from. Reason Code; Ref Number ; Auth Code; For a brief overview of chargeback reason codes, refer to the table below. CB CD (chargeback reason code) Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. For example, Visa Chargeback reason code 83 is now VCR reason code 10. Chargeback. Step 1: The cardholder disputes a charge. Updated Disputes/Chargeback Policy Coming April 2024Chargeback reason code 13. These chargebacks occur to resolve chargeback-related disputes between network members. American Express . 5,. With the right compelling evidence,. AMEX Chargeback Reason Codes Reason Code: Category: Description: A02: Request for Information:. This cipher is chosen by examining the list of reason codes established due the card network for the payment card in question furthermore selecting the one that best matches the reason which cardholder gave for the conflicts. S C T. All chargebacks start with a customer making a purchase in person, in an app, or online. This process is called. The newer system is designed to. R01 – Insufficient funds. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. ACH Return Code R61 – Misrouted Return. If your chargeback ratio is high [i. Quantity Discrepancy. Post Views: 841. Each chargeback is disputed by a specific reason code. R13 Retrieval Response Not Received R14 Late Retrieval Response R15 Insufficient Doc R16 Non-Response to Transaction Inquiry R17 Late CB Response - Deal with CH. 1: Use the corresponding dates from the invoice. VCR Dispute Reason Code 10. Company. Dispute. Both EFM and ECM measure compliance at the MID level. This Return Reason Code may only be used to return ENR Entries and is at the Federal Government Agency’s sole discretion. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. “Visa has 28 different reason codes. The request comes from the credit card issuer or cardholder and goes to the acquirer or merchant. Also, just like American Express, Discover functions as both a card network and an. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. Note: If there are no Motives applicable to the Reason Code, this field contains “0. QR Codes: One common way to accept Alipay is via QR code payments. FAQ: What is Chargeback. Visa chargeback reason code 75 is filed as an honest mistake. 1 Merchandise/ Services Not Received. In CIE and The Receiver has indicated to the RDFI that the number with MTE entries, the individual ID number is used by the Receiver to identify the account. When one cardholder initiates a dispute with their issuing bank, a. Mastercard uses reason code 4842 for late presentment chargebacks, but the conditions are considerably more complex. Everyone has had the experience of buying. One catch is that CE3. To determine the problem, you need to examine customer interactions, transaction details, and business practices. F29. 4 applies to eCommerce, whereas code 10. Partners. What are reason codes? Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. The Sift Digital Trust & Safety Platform does what other fraud tools can’t, patented technology delivers. FAQ: What remains Chargeback Representment? TIPS. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. MASTERCARD. ASE . What is Visa chargeback reason code 13. This scenario applies when the arbitration was raised by either the. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Uncollected funds. 4 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. They make it easier for originating and receiving financial institutions to spot and communicate payment failures. Reason Code. ”. Clerical Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Once filed, the merchant generally has 20 days to respond to the chargeback. The codes also appear on financial reporting associated with disputes. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. May 2011: 5. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Some of the reasons why the order did not reach the cardholder can be as follows: The merchant did not provide the services;It’s crucial that you recognize the common merchant errors that might trigger a reason code 13. 2 Added chapter providing information about the DiscoverChargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. The cost of payment card fraud has increased by 60% over the last decade, and is expected to increase significantly post Covid-19. Built with a single, intuitive console, Sift’s end-to-end solution eliminates the need for disconnected tools, single-purpose software, and incomplete insights that drain operational resources. These codes are broken down into five different category. R03 – Unable to locate account or no account. If you've determined the chargeback is meritless, and you know the reason code, below are the five stages of an effective chargeback representment. If the dispute involves a non-Visa card, the dispute can be paused for up to 72 hours for the merchant to respond. Author: Isaac Lambert. screen . If you don’t reply in time or with . Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. 4853 – Cardholder Dispute – Goods or Services Not Provided. Once you hear from. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Last updated: October 15, 2019 . Case Studies. The Electronic Fund Transfer Act is a piece of US legislation that requires banks to provide certain information to customers regarding electronic fund transfers (EFTs). Typically you will see this return code when a customer revokes authorization for a recurring payment schedule, and you continue to process payments as part of that schedule. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. No reply (ISO 4516 / R13) Description. Specifically, these updates only pertain to transactions that are charged back after Oct. 1: goods not received. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. American Express Chargeback Reason Codes American Express uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors as well as two additional categories, Inquiry/Miscellaneous and Chargeback Programs, to classify just a handful of reason codes. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. Select the value “open”. RDR will send an alert to the merchant, who can either initiate a refund to end the dispute or accept the chargeback. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. This code tells you why the customer or bank initiated the dispute. 1 Quick Reference Lead. As chargeback time limits get shorter and shorter, automated technology will become more and more valuable. If you're contesting a chargeback, you'll need solid evidence. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Authorizations. Chargeback Reason Code . 4 Funding Process. 5. The chargeback is ordered by the bank that issued the consumer's payment card. Some credit card companies also include a short phrase describing the code and chargeback. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. You can learn more about each one by visiting the Mastercard Chargeback Guide. ” This indicates that the merchant has failed to respond to a transaction inquiry before the deadline elapsed. Most commonly the payer is a consumer. Type. Chargeback /Dispute; Merchant Response. 5 under Visa Claims Resolution). Luckily, our reason code directory makes is a bit simpler to make sense of issuer codes. Reason Code 53 Re-presentment Conditions. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. UA02 Fraud – Card Not Present Transaction. Note: If there are no Motives applicable to the Reason Code, this field contains “0. If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account. R04 – Invalid account number.